Recent research (CoreNet Global Survey, 2016) suggests that mobile is going to have the greatest impact of any technology on the future of facilities and service management.
Arming your cleaners and guards with mobile applications can drive significant benefits including:
- Increased efficiency
- Better and more consistent service quality
- Better accountability
- Improved safety
At Lighthouse.io, we've seen this first hand when we onboard a new customer who has been using paper-based processes or outdated systems.
To illustrate why your cleaners, guards and other service workers should be carrying mobile devices and using mobile applications, let's take a look at a day in the life of cleaner using the Lighthouse.io mobile app.
A day in the life of a cleaner using Lighthouse.io
8:00 - The cleaner arrives at the cleaning office and collects their mobile device. They log in to the Lighthouse.io mobile app using facial recognition and start a shift.
Benefits: Reduce buddy punching, remove manual timesheeting and payroll processes.
8:03 - The cleaner collects keys and a two-way radio then snaps a photo of their ID's using the Lighthouse.io app and hits submit.
Benefits: Accountability for hardware and keys. Better record keeping if items go missing.
8:06 - The cleaner opens the app to view the daily tasks that have been assigned to them.
Image: Daily tasks available via the mobile app
Benefits: Accountability for completing required tasks. Ability to view tasks from anywhere. Tasks can be created or modified in real-time.
8:08 - The cleaner closes the mobile app and commences their cleaning rounds.
Benefits: Even when closed, the app is using Bluetooth beacons to record how long the cleaner is spending in each area. It is also recording compliance with agreed rotation times and triggering alerts for missed rotations. This provides valuable efficiency and compliance data that can be used for workforce optimization.
Image: Bluetooth beacons installed on the roof passively track cleaning service acitivty
8:15 - The cleaner completes a bathroom service and then uses the mobile app to check off the tasks that were completed. The cleaner notices a broken cubicle door and uses the mobile app to capture and submit details, including a photo. The facility manager receives an instant notification including the location and details of the issue.
Benefits: Accountability for completing tasks. Accurate records for clients. Automated workflows to identify and resolve cleaning and maintenance issues.
9:51 - The cleaner receives an app notification and message from their supervisor alerting them to some dumped rubbish at the entrance of the facility. An issue is created and assigned to the cleaner and they leave their rotation to address the issue. They use the mobile app to snap a photo of the rubbish, remove it, tidy the area and close out the issue as resolved. The supervisor receives a notification that the issue is resolved. The entire issue workflow and associated data are captured in the Lighthouse.io Reports.
Benefits: Real-time messaging and mobile issue management improves response times and provides an audit trail. Supervisors can better manage ad-hoc issues and the impact on daily cleaning tasks and rotations.
Image: Issues can be captured in real-time and supervisors notified
10:11 - The cleaner returns to their rotation and works through their daily tasks.
14:15 - The supervisor and the client conduct a weekly audit using the Lighthouse.io mobile app. They review the quality of cleaning across the facility and capture scores, comments and photos via the app. Once complete, a report is generated and the audit is shared in the Lighthouse.io activity feed.
Benefits: Regular auditing helps understand the quality of services delivered and helps supervisors understand where they need to improve. The reports generated help track quality over time and compare performance with other facilities.
16:00 - The cleaner returns to the cleaning office, ends their shift, logs out of the app and returns the phone to the charging station.
Benefits: The entire shift including visits to areas within the facility are recorded in the reports. The supervisor can also access on-demand shift reports, task submissions, issue reports, and audit reports.
Weekly - The supervisor reviews Lighthouse.io Service Reports. They have clear visibility of service activity, exceptions (missed rotations), audit scores, tasks completed, shift activity, service efficiency and hours worked. The supervisor uses this information to make decisions that improve service quality and efficiency over time. The transparency also improves customer satisfaction and retention.
Image: Weekly or monthly reports help supervisors and managers understand performance and improve service
We hope the above example clearly demonstrates the benefits that can be delivered through the use of mobile applications in the facility services industry.
If you're interested in learning how Lighthouse.io can improve your facility services workforce, request a demo