One of the biggest reasons we hear for security companies choosing not to use a guard tour system is the cost. However, if you do a quick cost-benefit analysis, you'll quickly realize that it generally costs more to operate a site without a guard tour system than it does with one.
Let's take a look at some of the benefits of using a guard tour system:
1. Improved business performance
If you ask most security company executives how their security business is performing they will have a good idea of top-line performance. But if you dig a little deeper you'll find that those who aren't using a guard tour system won't have very good visibility of more granular issues that, if unaddressed, can eventually lead to lost customers.
Guard tour software will provide you with data that will help you answer questions like:
- Are we complying with post orders or standard operating procedures?
- Which sites have the most issues?
- What are the most common types of issues?
- Which days do we have the most issues and what are they?
- Which patrol runs do we miss the most?
- Which guards are regularly underperforming?
Answering these questions will allow you to identify where to focus time to improve performance and reduce risk in your business. Not only that, you can go back to your customers with data and evidence that you are continously reviewing and improving your performance.
2. Reduced on site supervision
Supervision is critical to ensure that guards are meeting the required standards outlined in the contract. For example, are patrols being completed on time? Are vehicles being maintained? Are critical areas secured? Are officers dressed in full uniform? Is the security office in order? If you don't invest enough in supervision, you are increasing the risk of losing the contract based on not meeting your customer's expectations.
A Guard tour system allows you to reduce the amount of manual supervision required by using automated monitoring, workflows, and alerts. For example, a guard tour system like Lighthouse will alert you if scheduled patrols are being missed or an incident has been logged. It will also allow you to log in from anywhere at any time and see if guards are on site.
Guard tour software will allow you to manage more sites remotely which will allow you to reduce supervisor labor costs and increase the profit margin on your contracts.
3. Time savings through automated reporting
Customers expect to receive reports that demonstrate they are getting the services they have paid for. In many cases this involves supervisors or managers pulling together multiple data sources and manually compiling into a daily or weekly report. We've seen first-hand security companies investing up to an hour per week on reporting for each customer they service. Across 10 customers, that's 10 hours per week of time that could be re-invested in more important activities.
What if there was a way to eliminate the time spent on reporting completely? Well, that's exactly what a guard tour system like Lighthouse does. A guard tour system will automatically log all security activity for each site in real-time and package the information into a client-friendly report that lands in their inbox on a daily, weekly, or monthly basis. Not only have you saved time, but you've also delivered a better customer experience.
These are just some of the benefits that a modern guard tour system can deliver for your security business. We've seen first hand that investing in a guard tour system leads to better performance, faster growth, and less customer churn. What's more, today's security customers expect you to be using technology to improve the service that you deliver to them.
Want to learn more about Lighthouse?
If you're interested in learning how Lighthouse.io can improve the delivery of your security services, request a demo